Helps your company deliver the support your equipment need, improving IT efficiency and allowing your employees to concentrate on core business interests.
|Remote Support or On-Site
|Monday - Friday - 09:00 to 18:00hrs.
|Monday - Saturday.
|7 x 24 hrs.
Ticket attention, weekly or monthly follow-up through conferences with client.
|Ticket attention based on SLA
In case of turn-over, absences, illness and/or vacations, alternate SIC will resource will cover the account.
|Illnesses and/or vacations
|Tickets real-time monitoring
Delivery of weekly reports, conferences to review operation logs. Pro-active proposals to improve processes and HW/SW performance stability.
|Weekly incident status review with On-Site resource manager
|Customer Satisfaction Surveys (CS)
We will measure CS of End-users through electronic surveys to identify operational opportunities.
Assigned staff will have quarterly evaluations to ensure consistent level of service, productivity and Agreed SLAs.
Daily/Weekly activity logs, direct interaction with client to ensure agreed productivity and performance.